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Damaged or Faulty Goods:
If your products are faulty or damaged, please let us know as soon as possible and we will resolve it for you. Email email@example.com with your order number and details as well as photographs.
Returns (refunds and exchanges):
EU law allows 14 days for you to tell us you want to return an item, and a further 14 days to get the item back to us.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be:
In the same condition that you received it in
In the original packaging
Returned with any accessories
To complete your refund or exchange, please email firstname.lastname@example.org.
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item.
If the item is accepted for a refund, a credit will automatically be applied to your original method of payment.
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