Returns Policy

We really hope you are happy with your Taylor & Gray purchases, however if you need to return a product here is a simple guide:

Damaged or Faulty Goods:

If your products are faulty or damaged, please let us know as soon as possible and we will resolve it for you. Email hello@taylorandgray.ie with your order number and details as well as photographs.

Returns (refunds and exchanges):

EU law allows 14 days for you to tell us you want to return an item, and a further 14 days to get the item back to us.

To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be:

  • Unused
  • In the same condition that you received it in
  • In the original packaging
  • Returned with any accessories

To complete your refund or exchange, please email returns@taylorandgray.ie.

Refunds

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item.

If the item is accepted for a refund, a credit will automatically be applied to your original method of payment.

At Taylor & Gray, our commitment to sustainability is woven into the fabric of everything we do. We believe that true luxury is found in quality and sustainability, not excess. Our approach is simple: create beautiful, high-quality homewares while minimising our environmental footprint. Here’s how we achieve this:

European Production

By manufacturing all our products in Europe, we significantly reduce our carbon footprint. This strategic choice ensures that our supply chain is shorter, leading to lower emissions compared to the global shipping practices typical in the homewares industry. It also allows us to work closely with our producers, ensuring the highest standards of quality and sustainability.

Small Batch Production

We reject the notion of mass production. Instead, we focus on crafting our homewares in small batches. This approach not only reduces waste but also ensures that each piece receives the attention to detail it deserves. By producing only what is needed, we avoid the pitfalls of overproduction and contribute to a more sustainable future.

Eco-Friendly Packaging

At Taylor & Gray, we are committed to reducing waste at every step. We reuse all our packaging materials, avoiding virgin packaging altogether. All our packaging is recyclable, reflecting our dedication to a circular economy where materials are continually reused and repurposed.

Supporting Small Producers

We are proud to collaborate with small producers, artisans, and craftspeople across Europe. These partnerships are built on mutual respect and a shared commitment to sustainable practices. By supporting these talented individuals and small businesses, we help preserve traditional crafts and promote fair labour practices.

Timeless Quality

Our products are designed to stand the test of time. We believe in creating pieces that are not only beautiful but also durable. Each item from Taylor & Gray is crafted with care and precision, ensuring it can be enjoyed for generations. This emphasis on longevity means fewer items end up in landfills, further reducing our environmental impact.

Our Commitment

Sustainability is at the heart of Taylor & Gray. From our mindful production methods to our eco-friendly packaging and timeless designs, every aspect of our business is geared towards creating a positive impact on the planet. We invite you to join us in embracing a more sustainable lifestyle, one beautiful piece at a time.

Explore our collection and discover the Taylor & Gray difference – where quality meets sustainability.